Account Manager

Waverley Software is looking for an experienced Account Manager to join our team!

Our Account Manager’s primary responsibility is the successful running of a project/account. In this role, you will be accountable for managing the client’s expectations, development resources, and project budget by setting clearly defined and attainable goals on two levels:

1) Client – drive expectations, manage relationships, communicate issues or successes, use the opportunities to grow the team, track and improve the project’s PnL report;

2) Team – complete projects on time, within budget, meeting the Software Development Metric Goals in software quality, and meeting the Project business goals with the help of the assigned Project Manager or Project Coordinator who is responsible for software design and development, task estimation, resource planning and allocation, and project status tracking and reporting.

Sounds like an ideal job for you? Read on to find out more and get in touch with us!

Essential Duties and Responsibilities:

• Operate within the Account Management Process at Waverley.
• Manage the Client’s expectations and support the relationship with them.
• Manage and solve conflicts with the Client.
• Ability to work in EST time zone.
• Develop and update the stakeholder register and track/manage stakeholder engagement and/or motivation.
• Develop trusted advisory relationships with key stakeholders and executive sponsors.
• Manage the escalation process and oversee action items execution down the road.
• Set up and execute the risk management and escalation process for assigned Waverley Accounts.
• Set up regular communication with the client, keeping yourself available within a reasonable time frame (at least till noon Pacific time), and immediately inform the engineering team and other stakeholders about any issues as they are discovered.
• Understand the project resource needs and control/improve PnL.
• Work closely with PMs to evaluate the financial figures against the actual expenses and gains, determine the variance, and plan/take corresponding actions to balance back the discrepancies.
• Participate in the development of project/account-related proposals.
• Provide leadership project development initiatives according to the customer’s/account needs.
• Closely engage with the engineering management responsible for the developers on the team.
• Provide internal feedback to Waverley stakeholders.
• Collaborate with other Waverley Customer Success Managers to evolve and optimize the best practices.

Experience and Skills:

• 4+ years of management/leadership experience in a software development
  organization.
• Strong knowledge and experience in the Agile methodology and corresponding tools
  such as JIRA.
• Excellent interpersonal oral and written communication skills.
• Ability to interface effectively and collaborate with Customers, peers, and management to develop solutions and ensure stakeholder buy-in.
• Strong leadership with the ability to take initiative and accountability for achieving
  success.
• A positive “can-do” attitude.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or
  a related discipline.