Software Support & Maintenance Services

Software Support & Maintenance Services

Outsource your software support and maintenance to our world-class teams of technical support engineers. Mature, proficient, and always accessible, they will assist your Level 1 support team, investigate customer complaints, and resolve systems faults and failures with expert precision—in no time.

We Provide Software Support Services on Levels 2 & 3

Level 2 Software Support

Level 2 Software Support

L2 engineers work with L1 specialists and do root cause analysis, troubleshooting, resolve urgent & critical issues, consult L1 and escalate complex issues to L3.

Level 3 Software Support

Level 3 Software Support

L3 engineers provide permanent solutions and bug fixing, conduct system updates and migration, fix source code and develop whatever new functionality you need to further your business goals.

What We Do: Software Support & Technical Maintenance

Our experienced support engineers are proficient in the best practices of corrective, adaptive, perfective, and preventative maintenance, to ensure seamless performance for your systems and providing the support you need after software deployment.
Application Support

Application Support

Software and server monitoring, ongoing quality assurance, event log management, processing, maintenance support and resolution of customer complaints.
Software Maintenance

Software Maintenance

Software maintenance support services to increase system adaptability, and resilience, optimizing software performance and enhancing customer experience.
Bug Fixing & Troubleshooting

Bug Fixing & Troubleshooting

Complex software testing, diagnostics, and troubleshooting, revealing errors in design, code, as well as security, backup, and restoration works.
Software Updates

Software Updates

Setting up regular software updates, developing and deploying patches, new software versions, configuration remodeling, new functionality, providing perfective maintenance.
Legacy System Migration<br />

Legacy System Migration

Software migration strategy and consulting services, software modernization, migration to the cloud, continuous integration and deployment, and related maintenance support.
Legacy System Refactoring

Legacy System Refactoring

Refactoring your legacy systems and providing adaptive maintenance services to improve performance, strengthen security, enhance code scalability and sustainability.
Contact Us
20mins

The average ticket response time by our technical support team

2-3hours

Average bug fixing time, depending on the issue complexity

70%

Senior software engineers, 20% have PhD degrees

80%

Of customers stayed with us long-term and on multiple projects

Success Stories: Technical Support and Software Maintenance Services

Choose Your Engagement Model

Dedicated Support Resources

Dedicated Support Resources

We assign a dedicated team of support engineers to work exclusively on your project.

On-Demand Maintenance

On-Demand Maintenance

We provide specific software maintenance and support services on an as-needed basis.

System Audit & Refactoring

System Audit & Refactoring

We conduct a system assessment and devise a software modernization strategy.

The Recommended Software Maintenance Process at Waverley

1. Pre-Support Audit & Knowledge Sharing

Our engineers conduct a thorough assessment of the system to evaluate the scope of support work you need and determine the needed expertise for application maintenance services.

2. Maintenance Roadmap Creation

We assemble a team of software maintenance and support engineers and come up with a schedule for software monitoring along with a clear comprehensive roadmap of adaptive maintenance works.

3. System Upgrade & Modernization

If requested by the client, our team performs perfective maintenance, system performance and usability testing, implementing legacy code upgrades and optimization.

4. Ongoing QA & Bug Fixing Services

On an on-demand basis, we integrate ongoing quality assurance into the software support workflow to ensure early bug detection and facilitate preventative maintenance.

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Why Choose Waverley for Software Support Services

Below are the four reasons why you should choose Waverley over other software maintenance outsourcing companies.
Why Choose Waverley for Software Support Services

Proven Track Record

For almost three decades we’ve been providing software development, testing, application maintenance, and support services, helping create software products to various companies globally: from aspiring startups to Fortune 500 companies. The result: stellar customer reviews, high satisfaction, and retention rates.

High Availability

Our technical support team is accessible 24/7, has an excellent command of English and profound communication skills. We provide our customers with transparent reporting on a regular basis, and technical support documentation as needed.

Team Maturity

Waverley’s software maintenance support teams comprise 70% senior staff and 20% of which hold PhDs in Computer Science and Math. Our process has been refined over the years and across multiple projects and relies on proven methodologies.

Individual Packages

After studying our customers’ business strategy and objectives, we are able to offer customized packages of software support services and software maintenance to comply with project requirements and fit their needs in a prompt and agile manner.

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