L2 engineers work with L1 specialists and do root cause analysis, troubleshooting, resolve urgent & critical issues, consult L1 and escalate complex issues to L3.
L3 engineers provide permanent solutions and bug fixing, conduct system updates and migration, fix source code and develop whatever new functionality you need to further your business goals.
Software and server monitoring, ongoing quality assurance, event log management, processing, maintenance support and resolution of customer complaints.
Software maintenance support services to increase system adaptability, and resilience, optimizing software performance and enhancing customer experience.
Complex software testing, diagnostics, and troubleshooting, revealing errors in design, code, as well as security, backup, and restoration works.
Setting up regular software updates, developing and deploying patches, new software versions, configuration remodeling, new functionality, providing perfective maintenance.
Software migration strategy and consulting services, software modernization, migration to the cloud, continuous integration and deployment, and related maintenance support.
Refactoring your legacy systems and providing adaptive maintenance services to improve performance, strengthen security, enhance code scalability and sustainability.
The average ticket response time by our technical support team
Average bug fixing time, depending on the issue complexity
Senior software engineers, 20% have PhD degrees
Of customers stayed with us long-term and on multiple projects
We assign a dedicated team of support engineers to work exclusively on your project.
We provide specific software maintenance and support services on an as-needed basis.
We conduct a system assessment and devise a software modernization strategy.
Our engineers conduct a thorough assessment of the system to evaluate the scope of support work you need and determine the needed expertise for application maintenance services.
We assemble a team of software maintenance and support engineers and come up with a schedule for software monitoring along with a clear comprehensive roadmap of adaptive maintenance works.
If requested by the client, our team performs perfective maintenance, system performance and usability testing, implementing legacy code upgrades and optimization.
On an on-demand basis, we integrate ongoing quality assurance into the software support workflow to ensure early bug detection and facilitate preventative maintenance.
Modernize your legacy applications to leverage cutting edge architecture, streamline performance and boost business intelligence.
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Protect your software from cyber attacks with our cyber security audits, social engineering, and penetration testing services.
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Optimize your development process with cloud migration, containerization, and integration of CI/CD best practices.
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