Software Support & Maintenance Services

Software Support & Maintenance Services

Outsource your software support and maintenance to our world-class teams of technical support engineers. Mature, proficient, and always accessible, they will assist your Level 1 support team, investigate customer complaints, and resolve systems faults and failures with expert precision—in no time.
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What We Do: Software Support & Technical Maintenance

Our experienced support engineers are proficient in the best practices of corrective, adaptive, perfective, and preventative maintenance, to ensure seamless performance for your systems and providing the support you need after software deployment.
  • 1. Application Support
    Software and server monitoring, ongoing quality assurance, event log management, processing, maintenance support and resolution of customer complaints.

    Software and server monitoring, ongoing quality assurance, event log management, processing, maintenance support and resolution of customer complaints.

  • 2. Software Maintenance
    Software maintenance support services to increase system adaptability, and resilience, optimizing software performance and enhancing customer experience.

    Software maintenance support services to increase system adaptability, and resilience, optimizing software performance and enhancing customer experience.

  • 3. Bug Fixing & Troubleshooting
    Complex software testing, diagnostics, and troubleshooting, revealing errors in design, code, as well as security, backup, and restoration works.

    Complex software testing, diagnostics, and troubleshooting, revealing errors in design, code, as well as security, backup, and restoration works.

  • 4. Software Updates
    Setting up regular software updates, developing and deploying patches, new software versions, configuration remodeling, new functionality, providing perfective maintenance.

    Setting up regular software updates, developing and deploying patches, new software versions, configuration remodeling, new functionality, providing perfective maintenance.

  • 5. Legacy System Migration
    Software migration strategy and consulting services, software modernization, migration to the cloud, continuous integration and deployment, and related maintenance support.

    Software migration strategy and consulting services, software modernization, migration to the cloud, continuous integration and deployment, and related maintenance support.

  • 6. Legacy System Refactoring
    Refactoring your legacy systems and providing adaptive maintenance services to improve performance, strengthen security, enhance code scalability and sustainability.

    Refactoring your legacy systems and providing adaptive maintenance services to improve performance, strengthen security, enhance code scalability and sustainability.

Contact Us
20mins

The average ticket response time by our technical support team

2-3hours

Average bug fixing time, depending on the issue complexity

63%

Senior software engineers, 20% have PhD degrees

80%

Of customers stayed with us long-term and on multiple projects

The Recommended Software Maintenance Process at Waverley

1. Pre-Support Audit & Knowledge Sharing

Our engineers conduct a thorough assessment of the system to evaluate the scope of support work you need and determine the needed expertise for application maintenance services.

2. Maintenance Roadmap Creation

We assemble a team of software maintenance and support engineers and come up with a schedule for software monitoring along with a clear comprehensive roadmap of adaptive maintenance works.

3. System Upgrade & Modernization

If requested by the client, our team performs perfective maintenance, system performance and usability testing, implementing legacy code upgrades and optimization.

4. Ongoing QA & Bug Fixing Services

On an on-demand basis, we integrate ongoing quality assurance into the software support workflow to ensure early bug detection and facilitate preventative maintenance.

Why Choose Waverley for Software Support Services

Below are the four reasons why you should choose Waverley over other software maintenance outsourcing companies.

Proven Track Record

For almost three decades we’ve been providing software development, testing, application maintenance, and support services, helping create software products to various companies globally: from aspiring startups to Fortune 500 companies. The result: stellar customer reviews, high satisfaction, and retention rates.

High Availability

Our technical support team is accessible 24/7, has an excellent command of English and profound communication skills. We provide our customers with transparent reporting on a regular basis, and technical support documentation as needed.

Team Maturity

Waverley’s software maintenance support teams comprise 63% senior staff and 20% of which hold PhDs in Computer Science and Math. Our process has been refined over the years and across multiple projects and relies on proven methodologies.

Individual Packages

After studying our customers’ business strategy and objectives, we are able to offer customized packages of software support services and software maintenance to comply with project requirements and fit their needs in a prompt and agile manner.

Why Choose Waverley for Software Support Services

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